I Forgot the Administrator Password
Applicable Products
Total Defense Internet Security Suite 2007, Total Defense Internet Security Suite 2008, Total Defense Internet Security Suite 2009, Total Defense Internet Security Suite Plus 2008, Total Defense Internet Security Suite Plus 2009, Total Defense Parental Controls 2007, Total Defense Parental Controls 2008, Total Defense Parental Controls 2009
Problem Summary
I forgot the Total Defense Parental Controls Administrator Password, what do I do?
Problem Resolution

In order to set a new password, please complete the following steps:
Note: You must be online in order to complete the following steps.

1. Open the Total Defense Parental Controls menu by right clicking on the icon from the tray (located on the lower right corner of your screen)
2. Select the "Forgot Password?" option.
3. A window will open displaying an ID number of Total Defense Parental Controls.
4. Press the "GetID" button to receive a new ID from the Total Defense Parental Controls.
5. When asked, enter the purchase information for identification.
6. Press "OK", and wait till the new ID number shows up.
7. When the new ID is accepted, enter a new Administrator password, and press on the "OK" button.