Problems with emails when Total Defense Personal Firewall is installed
Applicable Products
Total Defense Internet Security Suite 2007, Total Defense Internet Security Suite 2008, Total Defense Internet Security Suite Plus 2008, Total Defense Personal Firewall 2007, Total Defense Personal Firewall 2008
Problem Summary
I am having problems with sending, receiving OR duplication of e-mails when Total Defense Personal Firewall is installed.
Problem Resolution

Please follow guidelines below which will help with setting FIREWALL RULES for:

            ·         E-mails not sent
·         E-mails not received
·         Duplicate e-mails

  1. Open up Total Defense Personal Firewall.
  2. On the left side of the window, click on the Firewall button.
  3. Click on the Expert Rules tab.
  4. Click on the Add button.
  5. In the Rule Description type: Send/Receive Emails
  6. Then tick the Enable rule checkbox.
  7. Under the Protocol & Ports section, select SMTP Out.
  8. Under Access select Allow.
  9. Under Audit select Monitor.

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  10. Once that is complete; press the OK button and the Rule will be created and enabled.
  • Please follow the POP3 instructions below:

     

    1. Open up the Total Defense Personal Firewall.
    2. On the left hand side, click on the Firewall button.
    3. Click on the Expert Rules Tab.
    4. Click on the Add button.
    5. In the Rule Description type, POP3.
    6. Then tick the Enable Rule box.
    7. Under Protocols & Ports select POP3 Out
    8. Under Access, select Allow.
    9. Under Audit, select Monitor.

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    10. Once that is done press the OK button and the rule will be created and enabled.
  • Please follow the Outlook instructions below:

  1. Open up the Total Defense Personal Firewall.
  2. On the left hand side, click on the Firewall button.
  3. Click on the Expert Rules Tab.
  4. Click on the Add button.
  5. In the Rule Description type, Outlook.
  6. Then tick the Enable Rule box.
  7. Under Protocols & Ports select Outlook All.
  8. Under Access, select Allow.
  9. Under Audit, select Monitor.

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  10. Once that is done press the OK button and the rule will be created and enabled.

Please follow the secure SMTP instructions below:

1. Open up the Total Defense Personal Firewall.
2. On the left hand side, click on the Firewall button.
3. Click on the Expert Rules Tab.
4. Click on the Add button.
5. In the Rule Description type, Secure SMTP
6. Then tick the Enable Rule box.
7. Under Protocols & Ports select Specify Directly.
8. Under Access, select Allow.
9. Under Audit, select Monitor.
10. under Direction, select Out.
11. under Remote Port, select Single.
12. for the empty box next to Remote Port – Single, type in 465
See below:

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13. Press OK

Please follow the secure POP3 instructions below:

1. Open up the Total Defense Personal Firewall.
2. On the left hand side, click on the Firewall button.
3. Click on the Expert Rules Tab.
4. Click on the Add button.
5. In the Rule Description type, Secure POP3
6. Then tick the Enable Rule box.
7. Under Protocols & Ports select Specify Directly.
8. Under Access, select Allow.
9. Under Audit, select Monitor.
10. under Direction, select Out.
11. under Remote Port, select Single.
12. for the empty box next to Remote Port – Single, type in 995
See below:

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13. Press OK

Please follow the IMAP instructions below:

1. Open up the Total Defense Personal Firewall.
2. On the left hand side, click on the Firewall button.
3. Click on the Expert Rules Tab.
4. Click on the Add button.
5. In the Rule Description type, IMAP
6. Then tick the Enable Rule box.
7. Under Protocols & Ports select IMAP Out.
8. Under Access, select Allow.
9. Under Audit, select Monitor.
See below:

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10. Press OK

You should have the following rules in the Expert Rules list:

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Please follow the instructions below to allow email client to send and receive in Application Control section of firewall.

1. Open up the Total Defense Personal Firewall.
2. On the left hand side, click on the Firewall button.
3. Click on the Application Control Tab.
4. Depending on the email client you use:

a.       If you use Microsoft Outlook, look for OUTLOOK.EXE in the list
b.      If you use Eudora, look for EUDORA.EXE in the list
c.       If you use IncrediMail, look for INCMAIL.EXE in the list
d.      If you use Microsoft Outlook Express, look for MSIMN.EXE in the list
e.       If you use Mozilla Thunderbird, look for THUNDERBIRD.EXE in the list

5. For the specific email client you use, make sure the Safe and Restricted columns under Access are ticked. If not then right click on the question mark or the red circle and left click on Allow.
6. For the specific email client you use, also make sure the Send Mail column is ticked. If not then right click on the question mark or red circle and left click on Allow.
See below:

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