Updating Problem: Package Failed to Install
Applicable Products
Total Defense Internet Security Suite 2007, Total Defense Personal Firewall 2007
Problem Summary
Updating Problem: Package Failed to Install
Problem Resolution

At the end of the update process, an error message appears “ A package failed to install  successfully, Please retry again later.”

Each time you try the update later, the same message appears.

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In order to resolve the issue, you will need to configure the privacy settings in the Total Defense Personal Firewall. .

Please follow the instructions below.

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  • Right-click the Total Defense Security Center icon in the system tray in the lower right corner of your screen and select ‘Open Total Defense Personal Firewall’.
  • This will open the Total Defense Personal Firewall program interface, on the left, click on ‘Privacy’, select the ‘Internet Browser Protection’ tab from the top and click on the ‘Manage Sites’ Button.
  • Click the ‘Add’ button on the upper left of the window and then add this website URL’s to the Managed sites list.
  • Consumerdownloads.ca.com
  • Once you have typed the URL click Okay.

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  • Once you have configured the permissions:
  • Close the firewall window.
  • Now try to do an update again.