How to check whether Total Defense Parental Controls is installed in your computer
Applicable Products
General(Or All Products) 2010
Problem Summary
How to check whether Total Defense Parental Controls is installed in your computer.
Problem Resolution

Click on Start – All Programs – Total Defense – Total Defense Internet Security Suite – Total Defense Security Center

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If you see the Total Defense Parental Controls section in Total Defense Security Center as described in the above figure then you have Total Defense Parental Controls installed and it is protecting your computer.

If you do not see the section Total Defense Parental Controls in the Total Defense Security Center as shown in the figure below, then you do not have Total Defense Parental Controls installed and you are not using the correct software which we provide for Insight customers.

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If you want to install Total Defense Parental Controls then follow the below instructions:

  1. Uninstall Total Defense Internet Security Suite.  Please follow the link below to uninstall Total Defense Internet Security Suite:

    login.asp?username=guest&target=DOCUMENT&openparameter=2737

  1. Click on the link below to download Total Defense Internet Security Suite with Total Defense Parental Controls and install it.

    http://consumerdownloads.ca.com/consumer/apps/isspc_en_32.exe

After the installation you should have Total Defense Parental Controls installed along with Total Defense Internet Security Suite.