9037 uninstall error
Applicable Products
Total Defense Anti-Spam 2007, Total Defense Anti-Spam 2008, Total Defense Anti-Spyware 2007, Total Defense Anti-Spyware 2008, Total Defense Anti-Virus 2007, Total Defense Anti-Virus 2008, Total Defense DNA Migrator 2007, Total Defense DNA Migrator 2008, Total Defense Internet Security Suite 2007, Total Defense Internet Security Suite 2008, Total Defense Internet Security Suite Plus 2008, Total Defense Personal Firewall 2007, Total Defense Personal Firewall 2008, Total Defense Website Inspector 2008
Problem Summary
Error Code: E9037 / W9037 Error Message Conveys: No products are installed.
Problem Resolution

Problem Cause

The uninstaller was not able to find any installed products

 


 

Problem Solution


Top-up Install

  1. If you have purchased the product from retail store, your CD will have the correct download package. Jump to step 4.
  2. If you have purchased the product online, then you would have received a welcome e-mail which contains the correct download link for your product.
  3. Please download your product from your welcome e-mail. (in case, you don’t have a saved copy)
  4. Run the download package to install the Total Defense Product you are trying to remove.
  5. Follow the on-screen instructions to complete install and restart your computer.
  6. Now go to Start > Contol Panel (Start > Settings > Control Panel)
  7. Open Add/Remove Programs

(Programs And Features OR Programs > Uninstall A Program in Vista)

  1. Choose the Total Defense Product you just installed and click on Remove / Uninstall
  2. Follow on-screen instructions – the uninstall process will go through without 9037 errors.
  3. Restart your computer to complete Total Defense Product removal